Barbara Miller: It’s Never Too Late to Start a Business

It is never too late to become an entrepreneur.


While some people start their entrepreneurial endeavors at a young
age, others begin late in life, just when traditional conventions
dictate that they should retire and take life a little more easily. One
thing is sure, though: no matter what age you start, you need to be
tough to succeed as an entrepreneur.


Barbara Miller, founder and President of the Miller Paper Company
based in Amarillo, Texas, is toughness personified. If there is any
phrase that can aptly capture the spirit of Ms. Miller, it is this old
adage: “When the going gets tough, the tough gets going.”


For Ms. Miller, the going got about as tough as it ever does – losing
a job, starting a business, and winning her bout with cancer – all of
these after she reached the age of 60. Despite all adversities, she
certainly got going. She transformed the corporation that she started
from a nondescript start-up to a multi-million dollar company in just a
span of five years.

It’s Never Too Late to Start a Business

Being an entrepreneur was not foremost in Barbara Miller’s life. In
fact, she spent the most part of her life as an employee, working for
various corporations in the paper industry.


However, an unexpected twist of fate led her to shift gears away from
the relative comforts of being an employee to one at the helm of her
own ship. “I have been in the industry for more than 30 years,” said Ms.
Miller. “A situation came about that several of us employees were
shoved out the door. We decided that if we’d want a paper company, we’d
get on with it. So we just literally opened up overnight.”


With her former colleagues joining her, Ms. Miller pulled her
resources together to start her own company. Miller Paper Company opened
its doors in January 1995 with 15 employees. The company, based in
Amarillo, Texas, is now a leading wholesale distributor of paper and
related products in the Midwest.


At her ripe age and after four grandchildren, Ms. Miller has proven
that it’s never too late to jumpstart an entrepreneurial career.

The Fight of Her Life

Her greatest start-up challenge was not raising capital, nor finding a strong management team. Rather, it was her health.


Five months after opening the business, Ms. Miller was diagnosed with
ovarian cancer. Lesser mortals would have been crushed, but not Ms.
Miller. She remembers her surgeon reassuring her son with the words:
“She’s a tough old bird, she’ll make it.”


Luckily, the disease was caught in its early stages. She had surgery
to remove the cancerous growth. “After that surgery I had chemo, and
bone marrow transplant afterwards in 1997,” said Ms. Miller.


How did this affect the business? Ms. Miller credits her team for
keeping her vision going. “People who work in this company are just
outstanding individuals. There were absolutely no problems; they know
what they’re doing. They just carried on!” During this time of crisis in
her life, she continued to provide outstanding leadership to her
business and remained very active in her civic involvement.

Growing the Company

Her bout with cancer was a major turning point in life. Even her
doctor did not imagine that Mrs. Miller would soon be at the helm of a
multi-million dollar corporation boasting a twenty percent annual growth
rate.


Founded with an initial capitalization of $300,000, Miller Paper
Company generated almost $3 million in sales in its first year. “In
1999, we sold over $7 million, and we’ve enjoyed an average growth rate
of 20 percent. Our performance has been outstanding for our industry.
We’ve really been blessed,” said Mrs. Miller.


Miller Paper Company now occupies a 50,000 square feet warehouse with
33 employees and catering to just about every industry imaginable. “We
carry office supplies of all kinds, towels, toilet, tissues, cups,
packaging material, among other things,” reports Mrs. Miller.
Maintaining such a wide target group by means of a diversified product
line certainly bolsters sales and ensures that the orders keep flowing.
“We cover everything from prisons to beauty shops,” Mrs. Miller stated
proudly. “As long as a business is open and in business, they need our
products.”


The scope of the business has grown to cover the Panhandle of Texas,
New Mexico and Oklahoma, basically about 150 miles radius from Amarillo.
Through “aggressive marketing and sales people, just out in the streets
making calls,” Mrs. Miller has been able to spread the word about the
company. “We’re fairly aggressive because we now have 15 salesman going
out there to get business every day,” she added.


From the beginning, she focused her energy on growing and expanding,
either by introducing new products or increasing the sales area. “We are
constantly working on expansion one way or another. We expand by
covering additional territories or we expand through adding new product
items. We’re constantly doing both of those things,” she said.


In May, Ms. Miller will explore a whole new medium by putting her
company on the Internet. Using the web site address
http://store.millerpaper.com/, she reported that the web presence is
something being worked on right now. “We should be up and running by
May,” she claimed. The web site will allow customers to order online.

Small Business Person of the Year Award 2000

This year, the company will celebrate its fifth birthday with the
Small Business of the Year Award. “The award’s criteria was growth,
staying power and surviving adversities and supportive of the community –
and Miller Paper was a shining star is all these areas,” beamed Ms.
Miller. Despite the significant time devoted to the business and
undergoing treatment for cancer, Ms. Miller has been actively involved
in community activities.


No stranger to excellence, Ms. Miller has received various
prestigious awards for both her business acumen and community
involvement. In 1998, she received the Sam Walton Business Leader Award,
while Miller Paper was named one of the nation’s fastest growing
businesses by Dun and Bradstreet in 1997. She was elected Vice Chairman
of the Amarillo Chamber of Commerce Board of Directors in 1999 and is
Chairman Elect of the Chamber Board. Her volunteerism includes the
Amarillo Women’s Network, Amarillo Executive Women, among others.


“I am very humbled and feel highly honored to receive this
recognition,” says Miller on her SBA Award. She credits her success to
her employees. “The team at Miller Paper, 30 full time and three part
time associates, are what makes Miller Paper and Barbara Miller
outstanding in the eyes of others.”

Secrets of Success

A woman with unbridled optimism and passion, she exclaims that:
“Every time I wake up, I’m just excited as to what this day is going to
bring, and what the Lord have planned for me today and just look forward
to what the day is going to be.”


So what is the secret behind Miller Paper’s rapid rise? Ms. Miller
credits the sense of teamwork and camaraderie among her employees as
instrumental to her company’s success. She acknowledges that she has “a
lot of influence” on the company, but she credits her employees, whom
she calls “good people who just know what to do.”


“The secret is to have good people who knows what to do and let them
work,” claimed Miller. “The strength of Miller Paper comes from the
close teamwork and attitude, the employees. We’re kind of like a small
family. Everyone looks out for our fellow worker.”


Her advice to would-be entrepreneurs? “Find a niche that put your
customer needs first and take care of their needs. Integrity and
treating people just exactly as you would like to be treated,” says Mrs.
Miller. “Make your customer feel very important – because they are! If
you lose them, you’re out of business. Just integrity and pay your
bills.”


Ms. Miller is a remarkable woman who showed that retirement could
mean starting a multi-million dollar business. “You take good people and
just pat ‘em on the back and let ‘em know you’ll support them, and turn
them loose and its amazing what they can do.”


Barbara Miller certainly has proven just how amazing it can be.